From: Tyesha Woods

Sent: Wed Jul 29 14:12:39 2020

To: Tyesha Woods

Subject: Update Coming This Weekend to portlandgeneral.com

Importance: Normal

Attachments: image003.jpg; Web 2.0 FAQ.pdf;

Hello!

This weekend, PGE will be updating and streamlining our portlandgeneral.com website as part of our ongoing work to serve you better. The new platform will provide you with a streamlined resource for managing all your account needs.

Your business is important to us, so we’ve worked to make this transition smooth and easy for you. When you login to the new website for the first time:

• * You’ll use your same credentials to access your account or accounts.

• * You’ll find our business and residential sites have merged, allowing you to manage all your accounts from our portlandgeneral.com website. You’ll want to bookmark the new location. In the meantime, when you log into the biz.portlandgeneral, you’ll be quickly redirected to your account(s) on the new website.

• * When you login to the new website, all your existing accounts, payments, custom groups and more will be waiting for you. We’ve also improved our Add/Remove account group functionality so you can automatically add accounts to your groups and more easily manage multiple accounts. And if you regularly download CSV or Excel files to manage your account data, you can continue to do so, just as before.

Our top priority is to make this change seamless, especially for large customers like you. During the transition, there will be a few hours when our website is unavailable during the July 31 to Aug. 2 weekend. We purposely scheduled this to take place overnight on the weekend to avoid any impacts to your business.

Attached are some frequently asked questions that may be helpful. If you have any questions or need help, you can contact me directly at (503) 464-7593, visit our website, or call our PGE Customer Service Advisor team at 800-542-8818. We’re here to help!

Thanks.

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