Hello Christie,
Thank you for making me aware of this problem. Please know that this is not the standard of quality that we hold ourselves to. We apologize for this, and the inconvenience it has cause to you, our valued customer.
I have forwarded your email to the furniture factory, warehouse manager, and our Inside Sales/Customer Service coordinator, as well as discussed this with our Administrator.
We will resolve the issue, but in the interim, I will call you to see if one of our conference tables in our showroom would work during the interim until your tables are rebuilt or fixed.
Again, my apologies, and I will call you shortly.
Regards,
| Darla Schachtsick Sales Manager Cell: 503.339-4793
|
“The Mission of Oregon Corrections Enterprises, in partnership with the Department of Corrections, is to promote public safety by providing adults in custody with work and training opportunities in a self-sustaining organization.”
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From: Christie DeSantis [mailto:cdesantis@cityofmolalla.com]
Sent: Monday, September 17, 2018 1:23 PM
To: Darla Schachtsick <dschachtsick@oce.oregon.gov>; Tami Simpson <tsimpson@oce.oregon.gov>
Cc: Gerald Fisher <gfisher@cityofmolalla.com>; Dan Huff <dhuff@cityofmolalla.com>; Chaunee Seifried <cseifried@cityofmolalla.com>
Subject: Table Delivery
Good Afternoon,
This afternoon the tables from our attached quote were delivered. Within minutes, they were rejected.
One table was originally being sent back due to the table top screws coming loose from the base. I chose to send it back. The five others that were brought into our empty Conference Room were rejected due to the table tops all being bowed.
The attached photo is for your reference. Each table was bowed ¼ - ½ inch. I’m not sure how this passed Quality Inspection, as the bowing is extremely noticeable.
Having waited several weeks for the tables to be constructed, this is an incredible inconvenience to our Staff. All previous furniture from our Conference Room has been removed, based on the delivery dated being scheduled for this morning. It feels highly unprofessional to have other agencies sit at a fold-up table while we conduct business.
If the tables cannot be delivered to our satisfaction (level), we will have no choice other than to cancel this order.
We look forward to hearing from you soon.
Regards,
Christie DeSantis
Executive Administrative Assistant
Special Event Permit Coordinator
City of Molalla | Dan Huff | City Manager
117 N Molalla Ave. | PO Box 248 | Molalla, OR 97038
Phone: 503.829.6855 | Direct Line: 503.759.0285
Fax: 503.829.3676
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