From: Jennifer Cline
Sent: Fri Aug 29 11:54:39 2014
To: Dan Huff; Heather Penni; Joyce Stahly
Subject: RE: Water Utility Office Complaint
Importance: Normal
Isn’t this that lady that still owes past dues?
From: Dan Huff [mailto:dhuff@cityofmolalla.com]
Sent: Friday, August 29, 2014 11:46 AM
To: Heather Penni; Joyce Stahly; Jennifer Cline
Subject: FW: Water Utility Office Complaint
Debbie forwarded this e-mail. Can we find out what this is? My guess is that none of this is reasonable.
From: Debbie Rogge [mailto:drogge@cityofmolalla.com]
Sent: Friday, August 29, 2014 11:39 AM
To: Dan Huff
Subject: Fwd: Water Utility Office Complaint
From: "D L PALUMBO" <d_palumbo128@msn.com>
Sent: Thursday, August 28, 2014 8:13:35 PM
Subject: Water Utility Office Complaint
Mayor Rogge,
I have voiced my complaints to the director of the water utility and have not got satisfaction so I am writing to you.
I mistakenly paid my water bill twice and it caused me to overdraw my account. It took over 2 weeks for them to return a part of what I paid.
Moreover they sent me a form requesting such confidential information as my social security number, my drivers license number and my place of employment to add to my file. A utility company does not need this kind of information. It opens up opportunities for identity theft. I do not feel comfortable knowing that such information is stored on their computers or in their files. I would not think the city would want to be liable for such a potential situation unless it were necessary.
They have threatened to turn my water off if I do not provide this information.
Please do what you can to get the water utility department to cease this intrusive and overbearing behavior. They do not need my social security number or my drivers license number. They know where I live, and they have my name. I have paid my bills late but I always pay. There is no excuse.
Thank you
DeLise Palumbo
125 Glory Lane Molalla OR 97038