"file:///C:From: Jennifer Cline
Sent: Wed Feb 11 12:14:52 2015
To: Dan Zinder
Subject: RE: Verizon Wireless Troubleshooting
Importance: Normal
Sounds like you may need to since it asks to remove the batteries. You might call HACH back to ask any specific questions.
Oliver @ HACH 1-800-368-2723
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
From: Dan Zinder [mailto:dzinder@cityofmolalla.com]
Sent: Wednesday, February 11, 2015 11:52 AM
To: Jennifer Cline; Ken Navidi
Subject: RE: Verizon Wireless Troubleshooting
Thanks Jenn,
I’d like to resolve some questions before heading out to the field for this as the site is quite loud.
First – Do I assume correctly that the sensor will need to be disconnected prior to any of these steps? Then:
1- Flash Firmware
Is this a pre-programmed option?
3- Have Modem activated
Can this step be better elaborated upon?
4- Install batteries and program SVC code.
SVC is: 11132100
5- The meter should call server at this point. If it fails repeat steps 1 and 2.
If step 5 is successful, end here?
Thanks,
Dan Zinder
503.759.0226
503.586.8094 (c)
From: Jennifer Cline [mailto:jcline@cityofmolalla.com]
Sent: Wednesday, February 11, 2015 11:42 AM
To: Dan Zinder
Subject: FW: Verizon Wireless Troubleshooting
See the steps below. Not sure the previous email I forwarded included these steps?
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Wednesday, February 11, 2015 8:40 AM
To: jcline@cityofmolalla.com; Adam.Tran@verizonwireless.com
Subject: FW: Verizon Wireless Troubleshooting
Jennifer,
Here are steps to troubleshooiting the modem. Adam can you resend modem activation, make sure this is not a cellular issue.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Ruehrwein, Michael [mailto:mruehrwe@hach.com]
Sent: Wednesday, February 11, 2015 8:31 AM
To: Ken Navidi
Subject: FW: Verizon Wireless Troubleshooting
Ken,
Here are the steps that I have been successful with in getting FL900 units to call into the server. This is for when the customer is switching between our cell service and their cell service or vice versa.
1- Flash Firmware
2- Pull batteries
3- Have Modem activated
4- Install batteries and program SVC code.
5- The meter should call server at this point. If it fails repeat steps 1 and 2.
6- Have Verizon TechSupport re-provision the modem
7- reinstall the batteries and program SVC code.
8- Meter calls the server. If meter still fails to call the server, the modem may need to come in for replacement.
Mike Ruehrwein | Field Service Manager II
P 970-622-7120 | TF 800-368-2723 | F 970-619-5150
Hach Company | www.hachflow.com |MRuehrwe@hach.com
Check out "focus on flow", the product and technology newsletter for professionals in the flow monitoring field: www.focusonflow.com
Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment.