Hi Ken,
Is the logger able to stay in place? I can’t remember if the modem is detachable.
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Wednesday, February 11, 2015 8:59 PM
To: 'Dan Zinder'; 'Jennifer Cline'
Subject: RE: Verizon Wireless Troubleshooting
Dan,
Don’t wait to replace this logger, if this is an out of box failure Hach needs to get you a replacement. Can you call them and get an Return Authorization, in the meantime they should build you a new logger and get it to you quickly. Sorry this has been an ordeal, we seldom have bad modems.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Dan Zinder [mailto:dzinder@cityofmolalla.com]
Sent: Wednesday, February 11, 2015 4:17 PM
To: Ken Navidi; Jennifer Cline
Subject: RE: Verizon Wireless Troubleshooting
Back from the field. Here are the steps that I was able to undertake:
- Data download so we didn’t lose any data.
- Did all the restores under “utilities” including firmware
- Took out the batteries
- Put the batteries back in
- Reset the logging program
When I went to the “Communications” tab, the option to choose a modem was not available, as it had been before I took out the batteries and rebooted. I called Hach Tech Support and talked with a tech named Dan. When I described these events to him, he suspected that there was a hardware (modem) issue.
The logger is back in the manhole and collecting data but it is seeming more likely that this machine is the issue.
Best,
Dan Zinder
503.759.0226
503.586.8094 (c)
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Wednesday, February 11, 2015 12:19 PM
To: 'Dan Zinder'; 'Jennifer Cline'; services@hach.com
Subject: RE: Verizon Wireless Troubleshooting
Hach Service.
Can someone at Hach Service please call Dan below and help clarify some of us questions.
Thanks,
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Dan Zinder [mailto:dzinder@cityofmolalla.com]
Sent: Wednesday, February 11, 2015 11:52 AM
To: Jennifer Cline; Ken Navidi
Subject: RE: Verizon Wireless Troubleshooting
Thanks Jenn,
I’d like to resolve some questions before heading out to the field for this as the site is quite loud.
First – Do I assume correctly that the sensor will need to be disconnected prior to any of these steps? Then:
1- Flash Firmware
Is this a pre-programmed option?
3- Have Modem activated
Can this step be better elaborated upon?
4- Install batteries and program SVC code.
SVC is: 11132100
5- The meter should call server at this point. If it fails repeat steps 1 and 2.
If step 5 is successful, end here?
Thanks,
Dan Zinder
503.759.0226
503.586.8094 (c)
From: Jennifer Cline [mailto:jcline@cityofmolalla.com]
Sent: Wednesday, February 11, 2015 11:42 AM
To: Dan Zinder
Subject: FW: Verizon Wireless Troubleshooting
See the steps below. Not sure the previous email I forwarded included these steps?
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Wednesday, February 11, 2015 8:40 AM
To: jcline@cityofmolalla.com; Adam.Tran@verizonwireless.com
Subject: FW: Verizon Wireless Troubleshooting
Jennifer,
Here are steps to troubleshooiting the modem. Adam can you resend modem activation, make sure this is not a cellular issue.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Ruehrwein, Michael [mailto:mruehrwe@hach.com]
Sent: Wednesday, February 11, 2015 8:31 AM
To: Ken Navidi
Subject: FW: Verizon Wireless Troubleshooting
Ken,
Here are the steps that I have been successful with in getting FL900 units to call into the server. This is for when the customer is switching between our cell service and their cell service or vice versa.
1- Flash Firmware
2- Pull batteries
3- Have Modem activated
4- Install batteries and program SVC code.
5- The meter should call server at this point. If it fails repeat steps 1 and 2.
6- Have Verizon TechSupport re-provision the modem
7- reinstall the batteries and program SVC code.
8- Meter calls the server. If meter still fails to call the server, the modem may need to come in for replacement.
Mike Ruehrwein | Field Service Manager II
P 970-622-7120 | TF 800-368-2723 | F 970-619-5150
Hach Company | www.hachflow.com |MRuehrwe@hach.com
Check out "focus on flow", the product and technology newsletter for professionals in the flow monitoring field: www.focusonflow.com
Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment.