Okay, do you have the ipad?
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
"From: Sadie Cramer [mailto:cityrecorder@cityofmolalla.com]
Sent: Thursday, July 16, 2015 2:48 PM
To: Sadie Cramer; Dan Huff; Diana Hadley; Rod Lucich; Jennifer Cline
Subject: RE: Credit Cards and Apple Pay on Ipads
Hi again!
We hit another road block. They will be asking about your current transactions. They need the date and amount. I will send you those in a bit.
Thanks,
Sadie
From: Sadie Cramer [mailto:cityrecorder@cityofmolalla.com]
Sent: Thursday, July 16, 2015 12:32 PM
To: Dan Huff; Diana Hadley; Rod Lucich; Jennifer Cline
Subject: FW: Credit Cards and Apple Pay on Ipads
Importance: High
Good Morning All!
After a week of trouble shooting we have successfully found a verification process for each IPad Apple Pay/Digital Wallet. This is what I need you to do by tomorrow at 5pm…
1. You will need your company credit card handy.
2. You will need to know last payment amount on your card based on the June 2015 statements:
· Jen – 06/18/15 $213.21
· Dan – 07/01/15 $1,705.00
· Rod – 06/18/15 $2,379.00
· Diana – 07/01/15 $113.67
3. Call 1-800-225-5935. Follow Prompts. The last 4 digits of our FEIN are 2213
4. When you get a live person and they ask what you need tell them “ I need to verify authorization of Apple Pay/Digital Wallet linked to my card”. They should confirm with you that verification was done and will update on the card in 1 hour or less.
5. End call
6. Email me to let me know you completed the task so I can do the follow-up needed for set up so I can distribute IPads to each of you.
Thanks,
Sadie
From: andrea.pennick@wellsfargo.com [mailto:andrea.pennick@wellsfargo.com]
Sent: Wednesday, July 15, 2015 4:38 PM
To: cityrecorder@cityofmolalla.com
Subject: RE: Credit Cards and Apple Pay
Hello Sadie,
I think we found a solution for you! Please see the email below from Wendy, our resolution team specialist, who was able to assist us with this issue.
Thanks!
'Hello!
To follow up on the conversation we had on the phone, I spoke to NBBC Executive Office and was told that the customers can be identified with the CVV2 code on the back of the card and the expiration date. There is a tab I was told that can be clicked into that shows additional account information that will allow them to be verified. Please have the customers call 1-800-225-5935 to attempt this and follow up with me!
Wendy'
Andrea Pennick
Vice President
Relationship Manager
Industry Specialist
Wells Fargo Bank, N.A. Oregon Business Banking│ 1300 SW Fifth Avenue, Suite 1100│ Portland, Oregon, 97201 │MAC P6101-11k
Tel 503.886.1439│Cell 503. 729.0814│Fax 503.886.3890
Thanks Andrea.
Andrea Pennick
Vice President
Relationship Manager
Industry Specialist
Wells Fargo Bank, N.A. Oregon Business Banking│ 1300 SW Fifth Avenue, Suite 1100│ Portland, Oregon, 97201 │MAC P6101-11k
Tel 503.886.1439│Cell 503. 729.0814│Fax 503.886.3890
-----Original Message-----
From: Sadie Cramer [cityrecorder@cityofmolalla.com]
Sent: Tuesday, July 14, 2015 04:50 PM Central Standard Time
To: Pennick, Andrea
Subject: RE: Credit Cards and Apple Pay
Thank you Andrea for the update. Its appreciated! Sadie
From: andrea.pennick@wellsfargo.com [mailto:andrea.pennick@wellsfargo.com]
Sent: Tuesday, July 14, 2015 2:49 PM
To: cityrecorder@cityofmolalla.com
Subject: RE: Credit Cards and Apple Pay
Hi Sadie,
I just wanted to let you know that I have not forgotten about you. I have been working to resolve this issue but am being continually rerouted and told multiple different things. I have escalated it to our resolution team whose only job is to resolve complex situations such as this one. I will keep you in the loop as soon as I hear back from them!
Thanks,
Andrea Pennick
Vice President
Relationship Manager
Industry Specialist
Wells Fargo Bank, N.A. Oregon Business Banking│ 1300 SW Fifth Avenue, Suite 1100│ Portland, Oregon, 97201 │MAC P6101-11k
Tel 503.886.1439│Cell 503. 729.0814│Fax 503.886.3890
From: Sadie Cramer [mailto:cityrecorder@cityofmolalla.com]
Sent: Monday, July 13, 2015 2:40 PM
To: Pennick, Andrea
Subject: FW: Credit Cards and Apple Pay
Hi Andrea,
Well after the weekend the card on the IPad still shows as “verify”. When clicking on it, it tells me to call the number again. Any other suggestions? We really need to get these Ipads up and running for business purposes.
Thanks,
Sadie
From: Michael Sawyer [mailto:netadmin@molalla.com]
Sent: Friday, July 10, 2015 2:41 PM
To: Sadie Cramer
Subject: RE: Credit Cards and Apple Pay
Will you please call 503.829.1159?
From: Sadie Cramer [mailto:cityrecorder@cityofmolalla.com]
Sent: Friday, July 10, 2015 2:32 PM
To: Michael Sawyer
Subject: RE: Credit Cards and Apple Pay
Its not letting me add the address. It shows scramer@molalla.net then gives me a menu of View Apple ID, Sign Out, iForgot and cancel.
From: Michael Sawyer [mailto:netadmin@molalla.com]
Sent: Friday, July 10, 2015 2:30 PM
To: Sadie Cramer
Subject: RE: Credit Cards and Apple Pay
Add cityrecorder@cityofmolalla.com to your family sharing. (this will send an invite to yourself which you can accept) Go to Settings > iCloud > Family Sharing
From: Sadie Cramer [mailto:cityrecorder@cityofmolalla.com]
Sent: Friday, July 10, 2015 2:18 PM
To: Michael Sawyer
Subject: FW: Credit Cards and Apple Pay
Ok, I think we got it fixed. Now what…
From: andrea.pennick@wellsfargo.com [mailto:andrea.pennick@wellsfargo.com]
Sent: Friday, July 10, 2015 2:12 PM
To: cityrecorder@cityofmolalla.com
Subject: Credit Cards and Apple Pay
Hi Sadie,
So I have good news, I think I was able to figure out a work around! I found a tool on my end that allows me to verify the credit card and cardholder by using the customer number in our system instead of a social security number. I have verified cards for the following people using this method: Jennifer Cline, Diana Hadley, Daniel Huff, Ronda Stone, Rod Lucich and Sadie Cramer. It did say that it can take up to an hour for the verification to go through and I just completed it about 30 minutes ago so you may need to wait a little while before trying again.
Customer Card Verification Pending
We received the request to verify your Wells Fargo card ending in **** for Apple Pay.
You should receive a Passbook notification shortly that your card is ready for Apple Pay. If you haven't received a notification after an hour, check your card's status in Passbook.
If it does not work, please call or email me and I will figure something else out but I really think this will be the ticket! I will be stepping out for an appointment in about 10 minutes but please feel free to contact me on my cell phone if you have questions.
Have a great weekend!
Andrea Pennick
Vice President
Relationship Manager
Industry Specialist
Wells Fargo Bank, N.A. Oregon Business Banking│ 1300 SW Fifth Avenue, Suite 1100│ Portland, Oregon, 97201 │MAC P6101-11k
Tel 503.886.1439│Cell 503. 729.0814│Fax 503.886.3890