"file:///C:From: Jennifer Cline
Sent: Tue Feb 17 11:59:32 2015
To: Ken Navidi
Cc: Dan Zinder; Lee, Rob
Subject: RE: 313530899
Importance: Normal
Hi Ken,
Is Hach sending the City a new replacement logger? I know the weather has been unusually dry, however we were under the impression we would still be able to collect data. I want to know what HACH’s solution is to keep us up and running in the mean time? If feel the City has been very understanding with the late deliveries and we have done our homework to rule out this latest issue. The point of the wireless logger was to keep the crew out of the roadway at that location.
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Monday, February 16, 2015 9:02 PM
To: jcline@cityofmolalla.com; Dan Zinder
Subject: FW: 313530899
Jennifer,
Attached is a return label for FEDEX delivery to Hach. They will need the logger sent back to replace the modem. I am really sorry for the inconvenience, but you will be without this logger for a while until they get the modem replaced and returned. They have promised to expedite, see not below.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Hach Flow Sales [mailto:HachFlowSales@hach.com]
Sent: Monday, February 16, 2015 10:14 AM
To: Ken Navidi
Cc: Delgadillo, Richard
Subject: RE: 313530899
Ken,
Here is the order acknowledgment, return, and return label for the logger for the City of Molalla. I will ops know that this a priority and if they could get out as soon as possible.
Best Regards,
Bernadette Marquez | FLOW CUSTOMER SERVICE REPRESENTATIVE
P 800-368-2723 or 970-622-7120 | F 970-619-5150
Hach Flow Sales | www.hachflow.com | hachflowsales@hach.com