Hi Ronda,
Can you please remove Garrett from the list. Thank you.
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
"From: Ronda Stone [mailto:rstone@molallapolice.com]
Sent: Wednesday, February 25, 2015 4:26 PM
To: Aaron Christopherson; Anthony Lapointe; Bobby Call; Catherine Kerrigan; Chris Long; Curtis Thorman; Eric Petersen; Jennifer Scott; Karly McKone; Michael Holmes; Rebecca Corwin; Rod Lucich; Ronda Stone; Steve Long; Bryce Hingson; Garrett Edmunds; Jesse Rowe
Subject: FW: Welcome to Voiance!
All,
This is the company we are now using instead of the Language Line.
Attached are the instructions and a list of all the languages available.
These are also one the “Y” drive in a folder named “OFFICER INFO”.
If you scroll down into the email, there is a link to a two minute video about using the new service.
I made a laminated card with the quick instructions and codes. There will be one in your box.
THERE IS A FEE PER MINUTE.
The service should be helpful to you in the field, during sit-down interviews, or over the phone.
If you have any questions, please let me know.
Ronda Stone
Molalla Police Department
117 N. Molalla Ave/PO Box 248
Molalla, OR 97038
503-829-8817 503-829-3461 fax
"Always let your conscience be your guide." - Jiminy Cricket
From: Annabelle Romero [mailto:AnRomero@voiance.com]
Sent: Wednesday, February 25, 2015 8:47 AM
To: 'rstone@molallapolice.com'
Cc: Michael Bernard; Bill Martin; Johnson Ho
Subject: Welcome to Voiance!
Welcome.
Hello Ronda, and welcome to Voiance!
You now have access to over 200 languages! Get started with a few easy steps:
Dial 1 (866) 998-0338 to access our Phone Interpretation services
· When prompted, enter the last 5 digits of your 9-digit Account Number: 501021379
· At the second prompt, enter your 4-digit PIN Number: 4409
· Say the language you need
· Enter your Employee ID and you will be connected to the first available interpreter.
Print the attached documents
|
Additionally, view a two minute training video which may be useful to your staff.
Sign in to Online Account Management
Your online account sign-in information has been sent in a separate email from the Voiance system (please contact me if you did not receive it). To Sign In, go to www.voiance.com/services/SignIn
Online Account Management will give you access to:
· Call Analysis
· Near real-time reporting
· PIN Management (for tracking & reporting purposes you can add new PINs)
Receive Monthly Invoicing
You will receive online monthly invoicing through your Account Management tool. Pay your paperless, eco-friendly invoice with ACH or Credit Card To Sign In, go to www.voiance.com/services/SignIn
View Invoice Details:
· Account & PIN
· Call date & time
· Language
· Interpreter ID
· Call length & cost
· Employee ID
Personal Support
Going forward, Bill Martin will be your dedicated Account Manager, and main point of contact. Think of him as your partner in handling non-English calls.
Please feel free to reach out with any questions you may have regarding implementation, reporting, services access and performance. Bill can be reached at (866) 742-9080 x1708 or at bmaritn@voiance.com.
For service and interpreter feedback, please submit commendations or complaints using our online submission form. For all other questions and/or concerns outside of standard business hours (MST), please contact our 24/7 Client Services team at support@voiance.com or by phone at 1 (800) 481-3289.
Kind Regards,
Annabelle Romero
Director of Implementations – Pioneer Office
(520) 745-9447 x1813
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