FYI – Ken has provided some trouble shooting steps.
Jennifer Cline, P.E.
City of Molalla
Public Works Director
O: 503.759.0218
F: 503.829.3676
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Wednesday, February 11, 2015 8:40 AM
To: jcline@cityofmolalla.com
Subject: FW: Hach Meter
Jennifer,
We need to run through the steps below.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: HachLov Flow Tech Support [mailto:flowtechsupport@hach.com]
Sent: Wednesday, February 11, 2015 5:19 AM
To: Delgadillo, Richard; Ken Navidi
Subject: RE: Hach Meter
This was sent as an unactivated Verizon logger. You need to make sure it has been activated by the customer. Next you would need to remove all power to the logger and then put all batteries back. This will have the logger call to activate the modem. Then in FloWare or FSDATA Desktop you can confirm the SVC code, the IP address and then place a call server through the software. If the call is not successful it will give the option to save a file and you can email back to us so we can see where the call failed. I don’t think this is an out of box failure, just needs setup properly. Let us know if you have any other questions.
Best Regards,
justin rimbert | Field Service Manager II
P 800.368.2723 | F 970.619.5150
Hach Company | www.hachflow.com |flowtechsupport@hach.com
Water analysis has to be right. You deserve complete solutions you can be fully confident in. Hach is your resource for expert answers, outstanding support, and reliable, easy-to-use products.
From: Delgadillo, Richard
Sent: Tuesday, February 10, 2015 4:28 PM
To: Ken Navidi; HachLov Flow Tech Support
Subject: RE: Hach Meter
Were these purchased as activated by Hach or the customer?
RICHARD DELGADILLO | Divisional Sales Manager- Flow Group
P 858.451.2457 | M 970.443.8821 |F 858.451.2457
Hach Company | www.hachflow.com
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Tuesday, February 10, 2015 3:19 PM
To: HachLov Flow Tech Support
Cc: Delgadillo, Richard
Subject: RE: Hach Meter
I am verifying with Verizon, if its activated through Verizon. Then Oliver with tech support suggested we send in logger as out of box failure
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: HachLov Flow Tech Support [mailto:flowtechsupport@hach.com]
Sent: Tuesday, February 10, 2015 2:42 PM
To: Ken Navidi; HachLov Flow Tech Support
Cc: Delgadillo, Richard
Subject: RE: Hach Meter
Ken,
Have they activated the cellular modem? I am not seeing the meter even reaching the server.
Mike Ruehrwein | Field Service Manager II
P 970-622-7120 | TF 800-368-2723 | F 970-619-5150
Hach Company |www.hachflow.com |FlowTechSupport@hach.com
Check out "focus on flow", the product and technology newsletter for professionals in the flow monitoring field: www.focusonflow.com
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Tuesday, February 10, 2015 3:19 PM
To: HachLov Flow Tech Support
Cc: Delgadillo, Richard
Subject: RE: Hach Meter
OK, they added the SVC wrote to logger and nothing! Please help we are on hold with Hach Flow Service.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: HachLov Flow Tech Support [mailto:flowtechsupport@hach.com]
Sent: Tuesday, February 10, 2015 1:02 PM
To: knavidi@bainbridgeassoc.com; roblee@brwncald.com
Cc: Hach Flow Sales; Delgadillo, Richard
Subject: RE: Hach Meter
I am not sure why the login isn’t working, that is not the default password so if they changed it could be why. I have reset the username password. This is case sensitive see below.
Username: JCline
Password: HachWebData
SVC: 11132100
Your meter will need to have the SVC code added to the logger to call the server. I checked to see if the logger was even connecting to the server and there is nothing on the server for s/n 150100000244
If you need help getting on the server call when connected to the logger and we can further assist. Thanks.
Best Regards,
justin rimbert | Field Service Manager II
P 800.368.2723 | F 970.619.5150
Hach Company | www.hachflow.com |flowtechsupport@hach.com
Water analysis has to be right. You deserve complete solutions you can be fully confident in. Hach is your resource for expert answers, outstanding support, and reliable, easy-to-use products.
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Tuesday, February 10, 2015 1:31 PM
To: Delgadillo, Richard
Cc: Hach Flow Sales
Subject: FW: Hach Meter
Importance: High
Richard,
Please help, they have been trying to activate their FSDATA site. I am unable to log on using the username and password below provided by Rob, see comments below.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Lee, Rob [mailto:roblee@BrwnCald.com]
Sent: Tuesday, February 10, 2015 12:04 PM
To: Ken Navidi; jcline@cityofmolalla.com
Cc: Dan Zinder
Subject: RE: Hach Meter
Importance: High
Ken,
I just logged in again and checked. The meter shows up under “Instruments” but not under the Dashboard and we cannot retrieve the data.
Username: JCline
Password: Molalla
Can you please have Hach address this?
Robert Lee
Brown and Caldwell
T 503.977.6625 | C 503.828.7542
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Monday, February 09, 2015 3:46 PM
To: jcline@cityofmolalla.com; Lee, Rob
Subject: FW: Hach Meter
Its sounds like the meter is on the website. I do not have your login or password to verify.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Hach Flow Sales [mailto:HachFlowSales@hach.com]
Sent: Monday, February 09, 2015 6:04 AM
To: Ken Navidi
Subject: RE: Hach Meter
Ken,
This meter has been added to FS-Data for you. Please let us know if you have additional questions.
Thank you and please have a great day!
ASHLEY Knox |FLOW CUSTOMER SERVICE REPRESENTATIVE
P 800.368.2723 | F 970.669.2932
Hach Company | www.hachflow.com | hachflowsales@hach.com
Check out "focus on flow", the product and technology newsletter for professionals in the flow monitoring field: www.focusonflow.com
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Sunday, February 08, 2015 11:32 PM
To: Hach Flow Sales
Subject: FW: Hach Meter
Sales,
I need this logger added to the City of Mollala’s FSDATA site. Meter is activated, the website has no meters. See photo below for serial #.
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
From: Jennifer Cline [mailto:jcline@cityofmolalla.com]
Sent: Friday, February 06, 2015 4:22 PM
To: Lee, Rob
Cc: Ken Navidi; Garrett Edmunds; Dan Zinder
Subject: Re: Hach Meter
Hi Rob,
I think Dan is out. Here's the meter number. Forgot I had this on my phone
Sent from my iPhone
On Feb 6, 2015, at 1:28 PM, Lee, Rob <roblee@BrwnCald.com> wrote:
Ken,
The City could provide this. Could it be dug out of the setup using FSData or does it have to be manually read off the logger? As you know, it’s a difficult access location which is why the wireless unit was purchased.
Dan,
Do you have the meter’s (I assume the logger, not the sensor) serial number?
Robert Lee
Brown and Caldwell
T 503.977.6625 | C 503.828.7542
From: Ken Navidi [mailto:knavidi@bainbridgeassoc.com]
Sent: Friday, February 06, 2015 1:27 PM
To: Lee, Rob
Subject: Hach Meter
Rob,
Got your message. Hach Service needs the meter serial # to get it on to the website. Would you have this?
Ken Navidi
Bainbridge Associates Inc.
(503) 697-9711
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Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment.