From: Chelsi Sanders
Sent: Wed Mar 01 08:31:07 2017
To: 'Tonja Gorans'
Cc: Gerald Fisher
Subject: City of Molalla account audit
Importance: Normal
Attachments: PacificFibreAduit2017.xlsx; Dear Tonja, After a full audit of Pacific Fibre’s account at 300 Shaver Ave, Molalla, OR 97038, the following discrepancies were discovered: 1 – Pacific Fibre was only billed for a ¾” meter from February 2015-February 2017 at the rate of $12.80 ($11.13 prior to July 2016) instead of for the 2” meter, which is what is currently installed at the property, at the rate of $68.57 ($59.63 prior to July 2016). This resulted in a $955.25 underpayment from Pacific Fibre. 2 – When the rate increased for water usage on July 1, 2016, the City of Molalla billed Pacific Fibre for the out of city rate of $4.22 when they should have been billed the in city rate of $2.81. This resulted in a $3,806.63 overpayment from Pacific Fibre. 3 – It was discovered that services were requested to be discontinued and billing was stopped February 2016; however, water was used during the three months following with no payment. This resulted in a billing for base services and water usage of $281.11 owed to City of Molalla. Also, upon discussion regarding this account with the Public Works Director, Gerald Fisher, it was decided that this account is no longer able to disconnect services every few months, then reconnect again. It is to remain connected throughout the year and will be billed for base services. 4 – With the above information stated, it was found that the City of Molalla owes a credit to Pacific Fibre in the amount of $2,570.27. This amount will be applied to account 9.013.93.002 immediately and the balance of the account will be $323.99. Please see the attached spreadsheet for detailed billing information regarding Pacific Fibre’s account. The rate amounts for Sewer Base ($68.57) and Water Usage rate ($2.81) have been corrected in the billing system and the account has been noted with the above information. Please let me know if you have any further questions. Chelsi Chelsi Sanders City of Molalla | Utility Billing 117 N Molalla Ave | Molalla, OR 97038 P: 503-829-5600 | F: 503-829-3676