From: Heather Penni
Sent: Fri May 04 10:03:01 2018
To: Gerald Fisher
Subject: FW: Sewer usage on April bill
Importance: Normal
Gerald
Please review the email below. This woman just came into the City counter -
she was upset that I couldn’t explain the exact formula used to calculate
the sewer usage. I do not understand the 356 she is noting and do not see
that in her billing. She did not have the bill with her.
She is not too keen on our sewer usage minimum threshold.
She feels she has lived her for three years and no one had been able to
justify every fee on her billing.
She said she is reaching out to you.
HP
-----Original Message-----
From: Heather Penni [mailto:hpenni@cityofmolalla.com]
Sent: Friday, May 04, 2018 9:01 AM
To: Sheri Whitman <slgwhitman@gmail.com>
Subject: RE: Sewer usage on April bill
Ms. Whitman
The account at 606 S. Taylor Court has extremely low water usage. The five
month winter average is 162 cubic feet per month. The calculation on the
account would equal less than the city's minimum rate. This was the case
for April 2017 to April 2018 also.
The minimum for April 2017 to March 2018 was $12.14.
The minimum for April 2018 to March 2019 is $14.12.
I am not seeing the 356 noted in your email. Can you send me a copy?
Thanks!
Heather
-----Original Message-----
From: Sheri Whitman [mailto:slgwhitman@gmail.com]
Sent: Friday, May 04, 2018 8:28 AM
To: Heather Penni <hpenni@cityofmolalla.com>
Subject: Re: Sewer usage on April bill
Heather
Would you please tell me the correct sewer rate used for the calculation?
The bill shows it as 3.56 but that doesn’t factor out correctly.
Thank you
SheriLinn Whitman
> On May 3, 2018, at 8:55 AM, Heather Penni <hpenni@cityofmolalla.com>
> wrote:
>
> Ms. Whitman,
>
> Thank you for your inquiry. The sewer rates were not increased,
> rather each April the sewer usage rate is re-calculated using the
> winter water consumption average to set the sewer usage rate for the
> year (April to April). The re-calculation for your account using your
> winter water usage resulted in the $1.98 increase.
>
> Please let me know if I can be of any further assistance.
>
> Heather Penni I Senior Accountant
> City of Molalla, Oregon
> 503-829-6855
> hpenni@cityofmolalla.com <mailto:hpenni@cityofmolalla.com>
>
>
>
>
> -----Original Message-----
> From: Sheri Whitman [mailto:slgwhitman@gmail.com]
> Sent: Monday, April 30, 2018 6:48 PM
> To: utilitybilling@cityofmolalla.com
> Subject: Sewer usage on April bill
>
> I am confused.
>
> Compared to last months bill my water usage was lower this month
> HOWEVER my sewage usage fee increased by $1.98.
>
> Did the minimum sewer usage dollar amount increase this month?
>
> I have been looking on the city’s web page looking for where the
> minimum charges are listed. I haven’t found anything. on the back of
> the statement is says the sewer usage charge is based upon the prior
> winter months average water usage. ***It doesn’t say anything about
> there being a minimum charge if the winter average is low.
>
> I would appreciate clarification please.
>
> SheriLinn Whitman