From: Sheri Whitman
Sent: Wed May 09 07:09:54 2018
To: Gerald Fisher
Subject: Re: Water and sewer billing
Importance: Normal
Gerald,
Thank you for your reply. I appreciate this clarification very much.
Last year I questioned my “winter average” being much higher than it should have been based on my usage listed on my statements. At that time I was told that a minimum “winter average” had been established. I hope that my true winter average will be used to recalculate my sewer usage charges.
Thank you very much for your assistance
Sheri Whitman
> On May 8, 2018, at 12:18 PM, Gerald Fisher <gfisher@cityofmolalla.com> wrote:
>
> Hi Sheri,
>
> We've had a chance to look at your account charges related to sewer fees and
> will be making the following changes. The new rate methodology was approved
> affective July 1, 2017. That approved rate charges a Base Rate of $35.95
> plus a Use Charge of $3.56 per 100 cubic feet based on the winter average
> use. There is no minimum charge for usage. What that means is that Heather
> will be recalculating your billings and issuing you a credit back to July 1,
> 2017. Going forward you will be charged the Base Rate of $35.95 plus the Use
> Charge of 3.56 per 100 cubic feet times your current winter average of 162
> cubic feet. The math is as follows:
>
> $35.95 + (1.62*$3.56) = $41.72 per month.
>
> On July 1, 2018 our rates will increase to Base Rate of $38.14 and Use
> Charge of $3.78 per 100 cubic feet. The math is as follows:
>
> $38.14 + (1.62*$3.78) = $44.26 per month.
>
> After the winter months in 2018-2019, your use will be re-averaged and your
> new use factor will be applied to the Use Rate at that time.
>
> I hope the information above answers your questions regarding how we
> calculate the sewer fee. Thank you for bringing this to our attention and
> let me know if you have any other sewer billing questions.
>
> Regards,
>
> Gerald Fisher, P.E. | Public Works Director
> City of Molalla
> 117 N Molalla Ave. | PO Box 248 |Molalla, OR 97038
> Office: 503.829.6855 <callto:503.829.6855> | Direct: 503.759.0218
> <callto:503.759.0218>
>
> CONFIDENTIALITY NOTICE: The information contained in this email message,
> including any attachments, is for the sole use of the intended recipient(s)
> and may contain confidential and privileged information. Any unauthorized
> review, use, disclosure or distribution is prohibited. If you are not the
> intended recipient and have received this communication in error, please
> contact the sender by reply email and destroy all copies of the original
> message. Thank you.
>
> -----Original Message-----
> From: s whitman [mailto:slgwhitman@gmail.com]
> Sent: Friday, May 04, 2018 3:26 PM
> To: Gerald Fisher <gfisher@cityofmolalla.com>
> Subject: Re: Water and sewer billing
>
> Mr. Fisher
>
> My address is 606 S Taylor Ct Molalla OR 97038 .
>
> I stopped in to make my payment this morning, Heather recognized my name and
> identified herself as the one who initially responded to my email. You
> might already know my account based on my conversation with her.
>
> Sincerely
> Sheri
>
>
> Sent from my iPhone
>
>> On May 4, 2018, at 10:02 AM, Gerald Fisher <gfisher@cityofmolalla.com>
>> wrote:
>>
>> Hi Sheri,
>>
>> Let me look into your billing with the Finance Director and get back to
>> you.
>> It will likely be next week before I have an answer for you. Please
>> send me your address so I make sure I am looking at the correct account.
>> Thank you.
>>
>> Regards,
>>
>> Gerald Fisher, P.E. | Public Works Director City of Molalla
>> 117 N Molalla Ave. | PO Box 248 |Molalla, OR 97038
>> Office: 503.829.6855 <callto:503.829.6855> | Direct: 503.759.0218
>> <callto:503.759.0218>
>>
>> CONFIDENTIALITY NOTICE: The information contained in this email
>> message, including any attachments, is for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. Any unauthorized review, use, disclosure or distribution
>> is prohibited. If you are not the intended recipient and have received
>> this communication in error, please contact the sender by reply email
>> and destroy all copies of the original message. Thank you.
>>
>>
>> -----Original Message-----
>> From: s whitman [mailto:slgwhitman@gmail.com]
>> Sent: Friday, May 04, 2018 9:26 AM
>> To: gfisher@cityofmolalla.com
>> Subject: Water and sewer billing
>>
>> Mr Fisher,
>>
>> I am hoping you can clarify the sewer usage part of the monthly water
>> and sewer bill.
>>
>> Last year my “winter average” listed on my bill was higher than my
>> true winter average. The higher “winter average” listed increased my
>> bill. I called to report that the “winter average” on my bill was
>> incorrect. I received the answer that the City of Molalla had
>> established a minimum “winter average” that would be charged if the
>> service addressed true winter average was lower. I wasn’t happy
>> considering my true winter average was much lower than the “winter
>> average” used to calculate the sewer usage charged.
>>
>> This month’s bill showed an increase of $1.98 in my sewer usage amount
>> now being f $14.12. I checked the city’s web site for information of
>> the charges. I couldn’t find anything listing minimum charges related
>> to sewer usage. I inquired via email asking for the minimums. I
>> received an email telling me sewer usage is calculated by my winter
>> average, there are no minimums. That my winter average had increased
>> so that is why the total sewer usage monthly charge increased to $14.12.
>>
>> The email counters what I was told last year as to why the “winter
>> average”
>> listed on my bills was higher than my true winter average.
>>
>> I sincerely hope you can bring some clarity to the very confusing
>> calculations of the water and sewer billing system.
>>
>> Sincerely
>> Sheri