From: Gerald Fisher

Sent: Fri May 04 10:02:00 2018

To: s whitman

Cc: Chaunee Seifried

Subject: RE: Water and sewer billing

Importance: Normal

Hi Sheri,

Let me look into your billing with the Finance Director and get back to you.

It will likely be next week before I have an answer for you. Please send me

your address so I make sure I am looking at the correct account. Thank you.

Regards,

Gerald Fisher, P.E. | Public Works Director

City of Molalla

117 N Molalla Ave. | PO Box 248 |Molalla, OR 97038

Office: 503.829.6855 <callto:503.829.6855> | Direct: 503.759.0218

<callto:503.759.0218>

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-----Original Message-----

From: s whitman [mailto:slgwhitman@gmail.com]

Sent: Friday, May 04, 2018 9:26 AM

To: gfisher@cityofmolalla.com

Subject: Water and sewer billing

Mr Fisher,

I am hoping you can clarify the sewer usage part of the monthly water and

sewer bill.

Last year my “winter average” listed on my bill was higher than my true

winter average. The higher “winter average” listed increased my bill. I

called to report that the “winter average” on my bill was incorrect. I

received the answer that the City of Molalla had established a minimum

“winter average” that would be charged if the service addressed true winter

average was lower. I wasn’t happy considering my true winter average was

much lower than the “winter average” used to calculate the sewer usage

charged.

This month’s bill showed an increase of $1.98 in my sewer usage amount now

being f $14.12. I checked the city’s web site for information of the

charges. I couldn’t find anything listing minimum charges related to sewer

usage. I inquired via email asking for the minimums. I received an email

telling me sewer usage is calculated by my winter average, there are no

minimums. That my winter average had increased so that is why the total

sewer usage monthly charge increased to $14.12.

The email counters what I was told last year as to why the “winter average”

listed on my bills was higher than my true winter average.

I sincerely hope you can bring some clarity to the very confusing

calculations of the water and sewer billing system.

Sincerely

Sheri