From: s whitman
Sent: Fri May 04 15:25:44 2018
To: Gerald Fisher
Subject: Re: Water and sewer billing
Importance: Normal
Mr. Fisher
My address is 606 S Taylor Ct Molalla OR 97038 .
I stopped in to make my payment this morning, Heather recognized my name and identified herself as the one who initially responded to my email. You might already know my account based on my conversation with her.
Sincerely
Sheri
Sent from my iPhone
> On May 4, 2018, at 10:02 AM, Gerald Fisher <gfisher@cityofmolalla.com> wrote:
>
> Hi Sheri,
>
> Let me look into your billing with the Finance Director and get back to you.
> It will likely be next week before I have an answer for you. Please send me
> your address so I make sure I am looking at the correct account. Thank you.
>
> Regards,
>
> Gerald Fisher, P.E. | Public Works Director
> City of Molalla
> 117 N Molalla Ave. | PO Box 248 |Molalla, OR 97038
> Office: 503.829.6855 <callto:503.829.6855> | Direct: 503.759.0218
> <callto:503.759.0218>
>
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>
> -----Original Message-----
> From: s whitman [mailto:slgwhitman@gmail.com]
> Sent: Friday, May 04, 2018 9:26 AM
> To: gfisher@cityofmolalla.com
> Subject: Water and sewer billing
>
> Mr Fisher,
>
> I am hoping you can clarify the sewer usage part of the monthly water and
> sewer bill.
>
> Last year my “winter average” listed on my bill was higher than my true
> winter average. The higher “winter average” listed increased my bill. I
> called to report that the “winter average” on my bill was incorrect. I
> received the answer that the City of Molalla had established a minimum
> “winter average” that would be charged if the service addressed true winter
> average was lower. I wasn’t happy considering my true winter average was
> much lower than the “winter average” used to calculate the sewer usage
> charged.
>
> This month’s bill showed an increase of $1.98 in my sewer usage amount now
> being f $14.12. I checked the city’s web site for information of the
> charges. I couldn’t find anything listing minimum charges related to sewer
> usage. I inquired via email asking for the minimums. I received an email
> telling me sewer usage is calculated by my winter average, there are no
> minimums. That my winter average had increased so that is why the total
> sewer usage monthly charge increased to $14.12.
>
> The email counters what I was told last year as to why the “winter average”
> listed on my bills was higher than my true winter average.
>
> I sincerely hope you can bring some clarity to the very confusing
> calculations of the water and sewer billing system.
>
> Sincerely
> Sheri