From: Gerald Fisher
Sent: Tue May 08 12:18:33 2018
To: s whitman
Cc: Chaunee Seifried; Heather Penni
Subject: RE: Water and sewer billing
Importance: Normal
Hi Sheri,
We've had a chance to look at your account charges related to sewer fees and
will be making the following changes. The new rate methodology was approved
affective July 1, 2017. That approved rate charges a Base Rate of $35.95
plus a Use Charge of $3.56 per 100 cubic feet based on the winter average
use. There is no minimum charge for usage. What that means is that Heather
will be recalculating your billings and issuing you a credit back to July 1,
2017. Going forward you will be charged the Base Rate of $35.95 plus the Use
Charge of 3.56 per 100 cubic feet times your current winter average of 162
cubic feet. The math is as follows:
$35.95 + (1.62*$3.56) = $41.72 per month.
On July 1, 2018 our rates will increase to Base Rate of $38.14 and Use
Charge of $3.78 per 100 cubic feet. The math is as follows:
$38.14 + (1.62*$3.78) = $44.26 per month.
After the winter months in 2018-2019, your use will be re-averaged and your
new use factor will be applied to the Use Rate at that time.
I hope the information above answers your questions regarding how we
calculate the sewer fee. Thank you for bringing this to our attention and
let me know if you have any other sewer billing questions.
Regards,
Gerald Fisher, P.E. | Public Works Director
City of Molalla
117 N Molalla Ave. | PO Box 248 |Molalla, OR 97038
Office: 503.829.6855 <callto:503.829.6855> | Direct: 503.759.0218
<callto:503.759.0218>
CONFIDENTIALITY NOTICE: The information contained in this email message,
including any attachments, is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient and have received this communication in error, please
contact the sender by reply email and destroy all copies of the original
message. Thank you.
-----Original Message-----
From: s whitman [mailto:slgwhitman@gmail.com]
Sent: Friday, May 04, 2018 3:26 PM
To: Gerald Fisher <gfisher@cityofmolalla.com>
Subject: Re: Water and sewer billing
Mr. Fisher
My address is 606 S Taylor Ct Molalla OR 97038 .
I stopped in to make my payment this morning, Heather recognized my name and
identified herself as the one who initially responded to my email. You
might already know my account based on my conversation with her.
Sincerely
Sheri
Sent from my iPhone
> On May 4, 2018, at 10:02 AM, Gerald Fisher <gfisher@cityofmolalla.com>
> wrote:
>
> Hi Sheri,
>
> Let me look into your billing with the Finance Director and get back to
> you.
> It will likely be next week before I have an answer for you. Please
> send me your address so I make sure I am looking at the correct account.
> Thank you.
>
> Regards,
>
> Gerald Fisher, P.E. | Public Works Director City of Molalla
> 117 N Molalla Ave. | PO Box 248 |Molalla, OR 97038
> Office: 503.829.6855 <callto:503.829.6855> | Direct: 503.759.0218
> <callto:503.759.0218>
>
> CONFIDENTIALITY NOTICE: The information contained in this email
> message, including any attachments, is for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information. Any unauthorized review, use, disclosure or distribution
> is prohibited. If you are not the intended recipient and have received
> this communication in error, please contact the sender by reply email
> and destroy all copies of the original message. Thank you.
>
>
> -----Original Message-----
> From: s whitman [mailto:slgwhitman@gmail.com]
> Sent: Friday, May 04, 2018 9:26 AM
> To: gfisher@cityofmolalla.com
> Subject: Water and sewer billing
>
> Mr Fisher,
>
> I am hoping you can clarify the sewer usage part of the monthly water
> and sewer bill.
>
> Last year my “winter average” listed on my bill was higher than my
> true winter average. The higher “winter average” listed increased my
> bill. I called to report that the “winter average” on my bill was
> incorrect. I received the answer that the City of Molalla had
> established a minimum “winter average” that would be charged if the
> service addressed true winter average was lower. I wasn’t happy
> considering my true winter average was much lower than the “winter
> average” used to calculate the sewer usage charged.
>
> This month’s bill showed an increase of $1.98 in my sewer usage amount
> now being f $14.12. I checked the city’s web site for information of
> the charges. I couldn’t find anything listing minimum charges related
> to sewer usage. I inquired via email asking for the minimums. I
> received an email telling me sewer usage is calculated by my winter
> average, there are no minimums. That my winter average had increased
> so that is why the total sewer usage monthly charge increased to $14.12.
>
> The email counters what I was told last year as to why the “winter
> average”
> listed on my bills was higher than my true winter average.
>
> I sincerely hope you can bring some clarity to the very confusing
> calculations of the water and sewer billing system.
>
> Sincerely
> Sheri