EXHIBIT A.

13.02.010 Payments for utility service.

A.        All charges for utility service shall be due and payable monthly on the date of mailing and become delinquent on the 16^th of each month. A late fee set by resolution shall be assessed on any utility accounts, which become delinquent. After a customer’s utility bill is delinquent, the Finance Director or designee shall mail to customer a notice stating:

            1.         That the utility bill is delinquent;

            2.         The amount necessary to cure the delinquency;

            3.         That the utility service to the property will be shut off 20 days after the date of the notice, unless the delinquency is paid in full.

            4.         After termination of utility service, the full account balance including the fees will be required before service can be restored. If notice is mailed as provided in this section, the City may shut off utility service to the property 20 days after mailing of the notice unless the total amount due is paid in full, but subject to the City’s compliance with the options specified in section C.

B.  Utility services disconnected for lack of payment of the utility bills will be assessed a disconnect/reconnect fee as set by resolution and shall not be restored until all past-due-bills, late fees, and any other utility charges or connection fees are paid in full.

C.  1. The customer may request in writing a One-Time Emergency extension of payment (not to exceed 10 days) to avoid service being shut off and a disconnect fee being charged. If customer defaults on this agreement the utility account will be shut off the morning after the agreement expires and a disconnect fee will then be charged.

 2. Any customer may request a waiver of their late fee in writing providing no other late fees have been assessed in the prior 12 months.

            3. A customer may appeal a notice of utility shut-off by filing a written request for an informal hearing with the City within 15 days after the date of mailing of the notice. The appeal shall be filed with the City Manager and shall specify the reasons for the appeal. If an appeal is so filed, utility service shall not be disconnected before the business day after the announcement of the result of the hearing. The informal hearing shall be held as soon as is practically possible before the City Manager or designee. The City shall provide the customer reasonable notice of the date of the hearing. The customer may be represented by an attorney at the hearing, and any probative evidence shall be admissible. The hearing officer may affirm, overrule, or modify the notice of utility shut-off, considering applicable law and the nature of any hardship of the customer.

D.  All payments shall be made to the City either by mail, online bill pay, at the office of the City, placed in drop box, or such other place as the Council may from time to time designate.

Kelly Richardson, CMC, 2018-05-04T12:51:00Z
This gives a firm date and is currently what we are doing.

If we were to give a due date of the 10^th and then delinquent on the 16^th there would be issues and Finance Director Chaunee can address those.

City Recorder, 2018-07-18T15:28:00Z
This is not new language however it used to be labeled as B under #5.